Privacy Policy – Lalwani Computers

Effective Date: March 2026

At Lalwani Computers, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from lalwani.in. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following:

Personal Information:

  • Name
  • Email address
  • Phone number (including WhatsApp number if used for support)
  • Billing and shipping address

Order & Transaction Information:

  • Products purchased
  • Order history
  • Payment transaction references (we do not store card details)

Communication Information:

  • Emails, WhatsApp messages, or calls made to our customer support team

Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referring URL

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill orders placed on our website
  • Deliver products and manage shipping and logistics
  • Send order confirmations, invoices, and delivery updates via SMS, email, or WhatsApp
  • Provide customer support and respond to queries
  • Improve website performance, content, and user experience
  • Prevent fraud, unauthorized transactions, and platform misuse
  • Send promotional offers or updates (only if you have opted in — you can unsubscribe anytime)
  • Comply with applicable Indian laws and legal obligations

3. Payment Security

All payments on lalwani.in are processed through secure, trusted third-party payment gateways. We do not store, process, or have access to your full debit card, credit card, UPI PIN, or net banking credentials. Payment data is handled directly by the payment service provider as per their security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies including Google Analytics to understand how users interact with our site and to improve the browsing experience. These tools may collect anonymized data such as pages visited, time on site, and general location (city level).

You may disable cookies through your browser settings. However, doing so may affect certain features or functionality of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties. Your data may be shared only with:

  • Payment gateway providers (for processing transactions)
  • Shipping and logistics partners (for delivering orders)
  • IT and website service providers (for maintaining our platform)
  • Government or legal authorities when required by applicable law

All third-party partners are required to use your data only for the purpose of providing services to Lalwani Computers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order data is retained for a minimum of 3 years as required under Indian tax and accounting regulations.

7. Your Rights

As a user, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate or outdated data
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time
  • File a complaint with the relevant data protection authority

To exercise any of these rights, please email us at Info@lalwani.in with your registered details.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites. Lalwani Computers is not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of those websites separately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately. We encourage you to review this page periodically.

Contact Us

For any questions, concerns, or data-related requests:

Email: Info@lalwani.in Phone / WhatsApp: +91 96708 23456 (Mon–Sat, 10 AM – 7 PM) Address: Spencer Plaza Mall, F-133, Anna Salai, Chennai, Tamil Nadu 600002 Website: www.lalwani.in

Last Updated: March 2026